📦 Condition & Grading

What do the condition grades mean?

We use a simple grading system to describe the cosmetic and functional state of each device:

• Grade A (Like New): Minimal to no signs of use. Fully functional. May have very minor cosmetic marks visible only under close inspection.
• Grade B (Good): Light scratches or scuffs on the body. Fully functional. Screen is clean with no cracks.
• Grade C (Fair): Visible wear and scratches. Fully functional. Best for buyers who prioritise performance over looks.

Each product listing clearly mentions its grade. When in doubt, check the product photos or contact us before ordering.

Are the laptops tested before shipping?

Yes. Every device goes through a multi-point quality check covering the display, keyboard, trackpad, ports, battery, Wi-Fi, and performance before it is listed or shipped.

What is the battery health like?

Battery health is mentioned on the product page wherever available. Most devices ship with ≥80% battery health. If battery health is a concern, please check the listing or ask us before ordering.

Do the laptops come with original accessories?

Accessories vary by listing. Each product page specifies what is included (e.g., charger, box). If an accessory is not listed, it is not included.

---

🛡️ Warranty

Do refurbished laptops come with a warranty?

Yes. All devices sold on amrkart come with a 1-year warranty covering hardware defects and functional failures. Physical damage, liquid damage, and software issues caused by the user are not covered.

What does the warranty cover?

The warranty covers manufacturing defects and hardware failures under normal use. For full details, please read our Refurbished Warranty Policy.

How do I claim warranty?

Contact us via WhatsApp or email with your order number and a description of the issue. Our team will guide you through the process — usually a pickup, repair, and re-delivery at no cost to you.

What about e-waste warranty?

We also offer an extended e-waste warranty on select products. See our E-Waste Warranty page for details.

---

🔄 Returns & Exchanges

What is your return policy?

We offer a hassle-free return window. Please refer to our Return Policy for the exact duration and conditions.

Can I return a laptop if I change my mind?

Yes, within the return window, provided the device is in the same condition as received and all included accessories are returned. Devices showing signs of misuse or physical damage may not be eligible.

How do I initiate a return or exchange?

Contact our support team with your order number. We will arrange a pickup from your location. Refunds are processed within 5–7 business days after the device is received and inspected.

What if the device arrives damaged?

If your device arrives damaged or different from what was described, contact us within 48 hours of delivery with photos. We will prioritise a replacement or full refund.

---

🚚 Shipping & Delivery

How long does delivery take?

Delivery typically takes 3–7 business days depending on your location. Metro cities are usually faster. You will receive a tracking link once your order is shipped.

Do you ship across India?

Yes, we ship pan-India. Some remote pin codes may have longer delivery times or may require prepaid payment.

Is there a shipping charge?

Shipping charges, if any, are shown at checkout. Many orders qualify for free shipping — check the product page or cart for details.

Can I track my order?

Yes. Once shipped, you will receive an SMS/email with a tracking link. You can also check your order status from your account page.

---

💳 Payment & COD

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and EMI options. Payment is processed securely at checkout.

Is Cash on Delivery (COD) available?

NO COD is available on select orders and pin codes. If COD is available for your location, it will appear as an option at checkout.

Are EMI options available?

Yes, EMI is available on select cards and through Buy Now Pay Later (BNPL) options at checkout. Eligibility depends on your bank or payment provider.

Is it safe to pay online on amrkart?

Absolutely. All transactions are encrypted and processed through trusted payment gateways. We do not store your card details.

---

🏢 B2B & Bulk Orders

Do you offer bulk pricing for businesses?

Yes. We offer special pricing for bulk orders (5+ units) for businesses, schools, and institutions. Contact us with your requirements for a custom quote.

Can I get GST invoices?

Yes. GST invoices are available for all orders. Provide your GSTIN at checkout or contact us after placing the order.

Do you have a B2B portal?

Yes. Registered business customers can access our B2B portal for bulk pricing, dedicated support, and streamlined ordering. Contact us to get your account set up.

---

Still have questions?

We are happy to help! Reach out to us via WhatsApp, email, or the chat on our website and we will get back to you quickly.