Frequently Asked Questions
Quick answers about our refurbished laptops, warranty, returns, shipping and payment.
What is a refurbished laptop?
A refurbished laptop is a pre-owned device that has been inspected, tested, cleaned and repaired where needed by our technicians, so that it works like a new one. It costs much less than a brand-new laptop.
Are amrkart laptops tested before shipping?
Yes. Every device goes through a detailed check of the processor, RAM, storage, screen, keyboard, battery, ports, Wi-Fi and webcam. All previous data is securely wiped before dispatch.
What do cosmetic grades mean?
The grade shows the outer condition of the device. A higher grade means fewer marks. Some grades may show light scratches or signs of previous use. The grade of each product is shown on its product page; it does not affect performance.
Is there a warranty?
Yes. Every laptop, MacBook and desktop comes with a 12-month amrkart warranty from the date of delivery. The battery and charger are covered for 6 months. See our Warranty Policy for details.
How do I make a warranty claim?
Contact us at contact@amrkart.com or on WhatsApp at +91 91306 91306 with your order number and a short description or video of the problem. We will first try to solve it remotely, and if needed, arrange repair or replacement.
Can I return a product?
Yes, within 7 days of delivery if the product arrives broken or damaged, has a missing item, or has a quality issue or does not match the listing. Change of mind is not accepted. See our Return & Refund Policy.
How long does a refund take?
After we receive and inspect the returned product, we start the refund within 5 working days to your original payment method. Your bank may take another 5–7 working days to show it.
Is shipping free?
Yes, shipping is free on all orders across India.
How long does delivery take?
Orders are dispatched within 1–2 working days after payment. Delivery usually takes 3–5 working days in metro cities and 5–8 working days in the rest of India. See our Shipping Policy.
How can I track my order?
Once your order is dispatched, we send the courier name and tracking number by email or WhatsApp. You can also see your orders under My Account → Orders.
Which payment methods do you accept?
We accept UPI, debit and credit cards, net banking and wallets through our secure payment partner Razorpay.
Is Cash on Delivery (COD) available?
No. All orders are prepaid online. This helps us keep prices low and ship faster. Your payment is fully protected by Razorpay, and you get a full refund if an order is cancelled before dispatch.
Will I get an invoice?
Yes, every order comes with an invoice that you can use for warranty claims.
Can I upgrade the RAM or SSD?
Many models can be upgraded. Message us on WhatsApp with the model you like and we will tell you the upgrade options and price before you order.
Do you sell in bulk to businesses, schools or offices?
Yes. We supply refurbished laptops and desktops in bulk for offices, startups, schools and training centres. Email contact@amrkart.com or WhatsApp +91 91306 91306 for a quote.