Refund and Returns Policy

Return & Refund Policy

Last updated: 23 October 2026

At amrkart, every refurbished laptop is inspected, data-wiped and tested before it ships. If something is wrong with your order when it arrives, we will make it right. This policy explains when you can return a product and how refunds work.

1. Return window

You can request a return within 7 days of delivery. The 7 days start from the date shown as “Delivered” in the courier tracking.

2. When a return is accepted

We accept returns in these cases:

  • Broken or damaged on arrival – the product reached you physically damaged, for example a cracked screen, broken hinge or damaged body.
  • Missing item – something listed in the box contents (such as the charger) was not in the package.
  • Quality issue – the product does not work as described, or its condition or specifications do not match the listing (for example a different processor, RAM or storage, or a lower cosmetic grade than shown).

3. When a return is not accepted

  • Requests made after 7 days from delivery.
  • Physical damage, liquid damage or misuse after delivery.
  • Products opened, repaired or modified by anyone other than amrkart.
  • Missing accessories, serial number stickers or original packaging that came with the order.
  • Cosmetic marks that match the grade described on the product page. Refurbished devices may show signs of previous use according to their grade.
  • Change of mind, or issues caused by software or apps installed after delivery.

4. How to request a return

  1. Contact us within 7 days of delivery at contact@amrkart.com or on WhatsApp at +91 91306 91306.
  2. Share your order number, the reason for return, and clear photos or a short video showing the problem.
  3. For damaged or missing items, an unboxing video recorded when opening the package helps us approve your request faster.
  4. Our team will review your request and reply within 2 working days.
  5. If approved, we will arrange a pickup or share return shipping instructions. Please pack the product with all accessories it came with.

5. Inspection

When we receive the returned product, we inspect it to confirm the reported issue and check that it is in the same condition as when delivered, with all accessories.

6. Replacement or refund

After a successful inspection, we will offer a replacement with the same or a similar model (subject to stock) or a full refund.

  • Refunds go back to the original payment method (UPI, card, net banking or wallet) through our payment partner Razorpay.
  • We start the refund within 5 working days after the inspection is complete. Your bank may take a further 5–7 working days to show it in your account.
  • For approved returns, the return shipping cost is borne by amrkart.

7. Order cancellation

You can cancel an order before it is dispatched by contacting us. If you already paid, the full amount will be refunded to the original payment method. Orders that have already been dispatched cannot be cancelled, but you can use this return policy if any of the cases in section 2 apply.

8. Contact us

amrkart
Email: contact@amrkart.com
WhatsApp / Phone: +91 91306 91306